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Frequently Asked Questions for face painting

Below you will find some frequently asked questions I receive from many of my clients. I have tried to answer all of your questions and concerns, however, if you still can’t find what you’re looking for,  send me a quick email.

Cute Girl
  • Is there a minimum booking time?
    Yes, 2 hours is the minimum booking time unless you are within 1 mile to Clapton E5, in which case I can do 1 hour parties.
  • Is it cheaper to contact you direct?
    Yes, it is cheaper to book directly through our website. If you book through Poptop or Add to Event, their platform takes a percentage of the fee, which can increase the overall cost. By booking directly through our website, you can save money and ensure a seamless booking experience.
  • How many faces can you paint?
    I can paint 20 faces in 2 hours. To get the best results without rushing the children, I recommend more time if your party consists of more than 20, otherwise the designs will be reduced to enable me to paint everyone within the time limit. Extra time can be decided at the party and is charged at £30 per half hour (subject to availability)
  • Cancellations and Refunds
    We understand that sometimes things come up and plans change. If you need to cancel your booking, our refund policies are as follows: - 100% refund if cancelled 1 month before the party. - 50% refund if cancelled 2 weeks before the party. - 20% refund if cancelled 48 hours before the party. - No refund if cancelled 12 hours before the party. Alternatively, you can postpone your booking to any date within 3 months from the original booking date, without any additional charges. Please let us know as soon as possible if you need to cancel or postpone your booking.
  • What days do you work?
    This is my full time business so everyday is available. Weekends tend to get booked 4-6 weeks in advance between 1-4pm so you might want to consider morning parties for children.
  • Do I need to provide anything?
    Yes, please kindly provide a medium size table & 2 chairs to work from. If your party is outside a canopy/gazebo for protection from wind, rain or extreme heat. I travel by public transport so I can’t carry these items and my kit. Thank you!
  • Covid19
    Should I contract Covid19 I will inform you immediately. I'll try to source out another face painter for you that I trust. If no-one can be found I will refund your payment in full.
  • What are your hours?
    Daily hours are from 9am - 5pm Evening hours are from 5pm - 9pm (rates are slightly higher for evening hours)
  • How do I book?
    Booking is done via email. Please complete the form in the Check Dates page and I'll send you a quote for your party. If agreed, I'll email you the invoice which is to be paid within 3 days. Once that’s received I’ll email to say you’re 100% booked in. All monies will be documented and confirm receipt.
  • Why do I need to pay in advance?
    We require payment in advance to secure your booking date and time. This guarantees that I will be available for your event and that your party will run smoothly At the time of booking I will send an invoice with the payment details, giving you 3 days to pay. You won't have to worry about deposits or follow-up payment reminders. Plus, you can enjoy the birthday cake moment without any embarrassing money exchanges. Once your payment is processed, you'll receive an automatic confirmed receipt. It's that simple.
  • Are the paints safe on the skin?
    Yes, they have antibacterial agents in and are specifically designed for use on the skin. I can provide a list of ingredients upon request if you are concerned. Face paints are not recommended for children under 2 years or for anyone who has sensitivity/excema/chicken pox/lice or other skin issues. A general Health & Safety document will be sent to every client.
  • How do I pay for my FacepaintFX booking?
    Once you have confirmed your booking with FacepaintFX we will email you an invoice for the full payment. Payment is to be made by bank transfer within 3 days of the invoice date to our Monzo business account. Please note that your booking date is open to others if payment is not received within that time. Bookings are made on a first come, first serviced basis.
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